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For any questions, queries or concerns - please let us know directly at these support channels below. We will respond to all forms of contact in under 24 hours.

Want To Send Us An Email?

Feel free to email us at support@countrydale.co.uk

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Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused. Please refer to our Refund Poilcy.

Please note that customers will be responsible for shipping costs using our Royal Mail returns system.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 2-3 business days. Please allow up to 24 hours for order processing times.

If your order hasn't arrived after one week, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Free UK/US/EU Delivery Available

Free delivery for orders above £75, $125, or €120

Free UK Exchanges

Need a better fit? We now offer free exchanges on all UK orders

Top-Notch Customer Support

Use our 5* star voted customer experience team for any query