All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

For more insight, you may also want to read our Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Generally takes 1 - 3 business days, depending on your location and what class of postage you have chosen. Please do factor in one or two business days for us to process your order.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for all domestic orders over £75. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

We will notify you by email with dispatch information when your order has been processed & shipped.

There is only one particular circumstance where we can cancel your order and provide a full refund. This only applies if the product has NOT been shipped already to your address.

However, you can find out more information about cancellations by utilising the link below to our ‘Refund Policy’:

https://https://www.countrydale.co.uk/pages/refund-policy

Please ensure that you get in touch with our customer experience team as soon as possible to change the address. However, if you leave this too long and the item has been shipped to the incorrect address, we will not be able to change this for obvious reasons.

Due to the high demand of orders, we will need you to provide us with your order number and the updated address information you require.

Our Customer Experience Team can be contacted at the following email: support@countrydale.co.uk

We are an online retailer based in Wiltshire, UK and currently sell only to the UK, USA, & Europe. 

We don’t currently sell through shops, retailers or other websites for the moment. However, we are striving to include a physical presence soon.

Yes. We have recently opened up our channels and are shipping into Europe using our trusted Royal Mail courier.

If you have any queries or would like any assistance with this, please contact our customer experience team: support@countrydale.co.uk

Yes. We have recently opened up our channels and are shipping into the USA using our trusted Royal Mail courier.

If you have any queries or would like any assistance with this, please contact our customer experience team: support@countrydale.co.uk

Yes! Click the 'Change Currency' link at the bottom of the Home page, and you can change the site currency to Euros, US Dollars, or Great British Pounds.

Currency conversion is provided only as a guide and your order will be billed in Great British Pounds (shown when you view your basket). Conversions do not include credit card fees or other charges, and may differ from the exchange rate used by your card provider or PayPal.

For shipping options into Europe, we offer fully insured International Tracked Priority & International Tracked Standard postage.

Prices do vary due to weight and size. However, we can safely say that we offer one of the most competitive shipping rates from the UK into Europe.

To find out more information regarding shipping times and prices into Europe, please check our Shipping Policy.

However, due to us choosing International Standard Tracked Postage through Royal Mail, this normally takes 3-5 business days after our 1-2 business days processing time.

For shipping options into the USA, we offer fully insured International Tracked Priority & International Tracked Standard postage.

Prices do vary due to weight and size. However, we can safely say that we offer one of the most competitive shipping rates from the UK into the USA.

To find out more information regarding shipping times and prices into the USA, please check our Shipping Policy.

However, due to us choosing International Tracked Standard Postage through Royal Mail, this normally takes 4-6 business days after our 1-2 business days processing time.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 30 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Refund Policy to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order is requested for an exchange, all shipping costs (including the return shipping) are handled by us.